We will test quality of your sales staff in the real operation and gain feedback of your key accounts politely.
Our mystery shopping approach is unique due to our deep knowledge of automotive corporate and retail sales and due to the use of mystery shoppers recruited from the real business environment.
We will develop complex mystery shopping program tailored to your needs and specifics
Under operation we will perform individual structured testing of your sales staff, rating of your showrooms, alternatively also evaluation of your product portfolio
We will prepare structured summary of our findings including determination of specific HR development and procedural arrangements to improve services for your customers
Using real managers from various management levels across the market we can perform a targeted questioning of your specific customers regarding satisfaction with your products and services
You will get a clear idea of needs and requirements of specific persons